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Senior Technical Account Manager
Senior Technical Account Manager
\nMain Purpose of Job \n\nWe are looking for a self-driven Senior Technical Account Manager to establish, develop and lead the Account Management Function within Radix. \n\n\nYou will be responsible for setting up the Account Management Function by working closely with our Engineers, Technical staff and Chief Product Officer to build and maintain relationships with existing clients using the products we provide. The role is mission critical and provides excellent exposure to fast paced, high-tech environments solutions. \n\n\nThis role requires a candidate with developer experience who understands customer technical challenges as well as the operational needs of the business. \n\n\nYou will be a strategic thinker and have the ability to work collaboratively with multiple internal teams to ensure we are always delivering maximum value and impact for our clients. You'll also have a proven track record in upselling, confident negotiator and great at building and maintaining relationships. \n\n\nThe ideal candidate would have previous experience as a sales engineer in a hi-tech environment and experience with managing a team.\n\n\nAbout Radix\n\nRadix is building the foundation of tomorrow’s digital economy. \n\n\nRadix is a public decentralized ledger, like Ethereum or Bitcoin, but built without Blockchain. It will run on almost any device, have it's own low volatility token, and it is scalable enough for the entire world to use simultaneously.\n\n\nTo learn a bit more about Radix, please watch these videos:\n\nRadix Technology: https://youtu.be/dnOO2nItiss\n\nRadix Mission: https://youtu.be/Hw90aMyvLbM\n\n\nYou will be joining Radix at the early stages in its life, within the first 30 hires. As such, you will have a fast-paced and exciting journey ahead.\n\n\nResponsibilities\n\n\n* Lead new client on-boarding & ensuring a smooth end-to-end process\n\n* Managing the company's existing portfolio of key accounts\n\n* Take initiatives in identifying growth opportunities and opportunities for upselling Radix products to external customers\n\n* Work with the development team to diagnose and resolve customer technical configuration issues or bugs. \n\n* Act as the frontier between partners and Radix Engineering team, collecting, analysing, reporting and prioritizing issues and feature suggestions.\n\n* Build strong customer relationships, especially with key customer stakeholders and sponsors\n\n* Manage customer expectations and lead them to customer satisfaction by constantly striving to provide exceptional customer experience\n\n* Ensure sure all deliverables arrive on time, and fulfil customers’ requirements \n\n* Optimize customer usage of Radix products via training, tuning and consultancy.\n\n* Management of pipeline forecasting, ensuring quarterly and yearly revenue targets are accurate and achieved.\n\n* Implement adaptations or enhancements to Radix products to fulfil customer needs, such as development of strategies, custom pricing models, integration with 3rd party systems etc.\n\n* Collaborate with Radix internal team to achieve sustainable growth.\n\n\n\n\n\nKnowledge & Skills \n\n\n* Good knowledge of technical sales principles and processes \n\n* Strong experience in account management within technical environments and the ability to demonstrate being invaluable to your clients on a daily basis. \n\n* Confidence in liaising with internal and external stakeholders, clients and colleagues.\n\n* The ability to manage in a fast moving environment dealing at all levels in the organisation.\n\n* The ability to manage a growing client and deliver opportunities.\n\n* Clear and confident communicator, both written and verbal.\n\n* Confidence in reviewing and understanding data.\n\n* Excellent organisational and interpersonal skills\n\n* Ability to clearly explain technical details to a non-technical audience.\n\n* Ability to directly engage with customers technical teams, helping them to architect the right solution\n\n\n\n\n\n* Possess excellent organizational and communication skills.\n\n* Strong ability to use facts and data to influence decisions\n\n* Ability to prioritize and make appropriate decisions.\n\n* Proven ability to meet deadlines and maintain quality standards.\n\n* Ability to be flexible and quickly adapt to changing business needs and processes.\n\n\n\n\nExperience \n\n\n\n\n* 5+ years of experience in a sales or customer engineer environment. International Customer experience is desirable.\n\n\n\n\n\n\n\n\n* Degree in computer science, engineering or work equivalence.\n\n\n\n\n\n\n* Experience in a management capacity, overseeing and leading teams of sales engineers. \n\n\n\n\nRadix Core Competencies:\n\n\n\n* Goal Orientated - Constantly pushes towards the overall goals of the company.\n\n* Reliability - Stays focused on tasks in spite of constantly changing environment. Team mates rely on you to deliver when you say you will. \n\n* Team Player - Acknowledges and celebrates the achievements of teammates. Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.\n\n* Drives for Excellence - Wants to do things well and consistently delivers to the best of own ability. Learns from experience and is keen to improve own skills to do the job. \n\n* Flexibility and Adaptability - Responds positively to change and uncertainty. Manage change in a way that reduces the concern experienced by others. \n\n* Works Effectively - Focuses time and effort on key tasks. Groups related tasks to be more efficient. Prioritizes tasks by importance and deadline. Identifies what is important from what is urgent. Adjusts priorities as situations change\n\n\n\n\n\nPerks:\n\n\n* Flexible working - our normal working hours are 9 to 6 but we trust you to manage your time if something different works for you.\n\n* To be part of something amazing. We’re creating friction-free access to the digital economy and it’s going to change the world.\n\n\n
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