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Community & Support #1
Community & Support #1
## The short version ⏳\n\n**Mission:** Bring joy to teachers and students using Aula every day by building Community & Support at Aula from scratch.\n\n**Why:** Aula is only successful when our platform creates an engaging digital experience. To get there, we need a deep understanding of our partners that the product alone can't provide.\n\n**Who:** Humble, excellent communicator and builder-mentality. Displays interest in digital products, with ideally 1+ years of experience making users happy.\n\n**How:** You'll have the freedom to define what community & support is at Aula. Inform product decisions, ease user headaches, educate students and teachers on how to best use Aula.\n\n# Responsibilities\n Here’s a snapshot of what you’ll be working on:\n\n* Raise awareness around technical issues on the platform, prioritise bugs appropriately, and learn from what users are struggling with to make their experiences more engaging.\n* You are the voice of reason within Aula, working closely with Learning Intelligence team to give insight to the product team about current frustrations and recurring technical issues.\n* Author materials that will educate our users about features and how they can get more out of Aula. [Aula help](http://aula.help) is what we have now, but we'd really love it if you could reinvent support at Aula and take this to the next level!\n* Communicate directly with our teachers and students. Answer questions, collect feedback, provide guidance.\n* Help teachers and students have an enjoyable and productive experience on Aula while making sure their feedback shapes product decisions. \n\n# Requirements\n### We’d love to hear from you if… 🔍\n\nYou are the kind of person who\n\n- Is patient, warm, and organised in your thoughts and delivery. Empathy is key.\n- Thrives in caring and direct feedback environments, putting the product first.\n- Is not necessarily an engineer, but is definitely interested in how digital products work.\n- Is the go-to tech guru in your family. You help your parents understand that the cloud is not actually a cloud.\n- Loves digging in and understanding why/how something works. Or doesn't.\n- Thrives in uncertainty and is searching for the chance to shape your own role and career.\n- Is excited about the prospects of eventually managing a team.\n- Is eager to explore the world of remote working.\n- Considers yourself transparent, reliable and considerate.\n- Appreciates the value of diverse and inclusive teams.\n- Wants to join a 50-person startup journey with all the ups and downs.\n\nYou’ve done some of these things\n\n- Worked closely with product or customer-facing teams, and have seen product success at a user-focused company.\n- Not necessarily an engineer, but have a really good understanding and flair for where an issue can come from, how to replicate it, and what could have caused it.\n- Strong written skills, where you'd be confident in sending messages and creating product guidelines. You love getting creative in your style!\n- Excellent communication skills, where you'd be comfortable interacting with users 20 times a day.\n* **Bonus:** Some practical digital skills such as making small tutorial videos, finding the best tools to track issues and creating a ticket system. \n\n#Location\n- 🌏Worldwide
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