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SkyVerge

Worldwide verified

Customer Support Specialist  


SkyVerge

Worldwide verified

html

css

javascript

customer support

html

css

javascript

customer support

Worldwide14d

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Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.{linebreak}{linebreak}We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.{linebreak}{linebreak}You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. {linebreak}{linebreak}**You should be:**{linebreak}* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things{linebreak}* A self-starter, capable of working independently {linebreak}* Dedicated to constant experimentation & learning{linebreak}* Familiar with HTML, CSS and JavaScript{linebreak}{linebreak}**Bonus points if you also have:**{linebreak}* Experience with WordPress{linebreak}* Experience with WooCommerce (or other eCommerce platforms){linebreak}* Experience supporting SaaS products{linebreak}* Experience with PHP / Ruby (or other programming languages){linebreak}* Native-level fluency in a language other than English (We love being able to support customers in their native language!){linebreak}{linebreak}**You’ll be responsible for:**{linebreak}* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed{linebreak}* Answering pre-sales questions and other feedback from customers{linebreak}* Documenting and optimizing our support process to improve customer satisfaction{linebreak}* Writing technical documentation and other content so customers can help themselves{linebreak}* Helping our engineering & product teams to identify areas where we can improve the customer experience{linebreak}* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need{linebreak}{linebreak}**Why you’ll love working with us:**{linebreak}* Kind, wonderful teammates that enjoy their work as much as you do{linebreak}* Competitive salary{linebreak}* Annual company retreats (read about our [last adventure in Lake Tahoe!](https://www.skyverge.com/blog/skytrip-2018-recap/)){linebreak}* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!{linebreak}* Transparent culture (check out our [team wiki](https://hq.skyverge.com/)){linebreak}{linebreak}Curious to learn more? Read our [full position overview and apply here](https://skyverge.workable.com/jobs/1016363). We're excited to meet you!{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* {linebreak}{linebreak}#Location{linebreak}- Worldwide

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