$15/hr starting wage, access to Jet\'s medical, dental, and vision plans at 90 days of continuous full time employment, accrued PTO at 90 days of continuous full time employmentRemote Virtual Customer Experience Agent (Utah Residents Only) at Jetblack πŸ“ˆ Open Startup
RSS
API
Post a Job

get a remote job
you can do anywhere

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Buffer, Zapier and Automattic who embrace the future. There are 32,300+ jobs that allow you to work anywhere and live everywhere.

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Buffer, Zapier and Automattic who embrace the future. There are 32,300+ jobs that allow you to work anywhere and live everywhere.

  Jobs

  People

πŸ‘‰ Hiring for a remote Customer Support position?

Post a Job - $299
on the πŸ† #1 remote jobs board

Jetblack


Virtual Customer Experience Agent (utah Residents Only)

Virtual Customer Experience Agent (utah Residents Only)


Jetblack


customer support

member services

customer facing

agent

customer support

member services

customer facing

agent

7mo
**You must be based in Utah and be driving distance to Draper, Utah for 2 weeks of in-person training**\n\nEveryday will be different! You will provide value to our members by saving them time and money throughout a variety of different life events. You could be helping them find the perfect birthday or wedding gift for a family member or friend or simply reorder their diapers for their son or daughter. Most important is to create a world class member experience that can only be found on Jetblack! \n\nThree important things to consider: \n1. Do you have your own laptop and high speed internet? \n2. Are you located in Utah and able to drive to Draper daily for 2 weeks of training? \n3. 32 hours per week (additional shifts may become available based on member demand but are not guaranteed)\n4. We are recruiting for 8-hour shifts betweenΒ 5 amΒ - 9 pm MT. Applicants with flexibility/interest in working all shifts, including evening, will be prioritized\n\n# Responsibilities\n Deliver 100% member satisfaction\nβ€˜Wow’ every member acting as the voice of our β€˜bot’ with personalized recommendations, curated products, and high-touch service via primarily text communications\nDemonstrate and build our brand as a celebrated, best-in-class member service organization\nRespond promptly and accurately to member inquiries and requests\nTroubleshoot any member facing issue related to product or processes and provide feedback to the internal teams who can help fix it\nYou will communicate virtually and use tools to do your job from email, agent portal, and Slack\nExecute procurement activities across all categories, including source identification and order placement\nInteract with vendors, logistics providers, and couriers to communicate accurate delivery details and improve service guidance\nCollaborate with our Logistics team to strive for perfection in order execution and on-time fulfillment\nWork with other functions and our product team to encode your knowledge about each customer, their needs, and the work you are doing to β€˜teach’ our machines to be more efficient for automation and quality assurance\nExtract sentiments and preferences from customer conversations and requests\nEnrich product data with relevant tags\nReport to a Team Lead who is responsible for the performance, coaching, and engagement of their team. \n\n# Requirements\nBachelor's Degree or equivalent is preferred\nExperience working in a customer service role, or customer facing role is preferred\nComfort with learning and adapting to new technology\nComfort with working from a secure home office and being managed by a Virtual Team Leader\nExcellent written and verbal communication skills, fluent in English\nPassion for customer service\nResourcefulness and the ability to operate independently with minimal oversight\nExcellent organizational skills, attention to detail, and accuracy\nResilient; ability to quickly bounce back from setbacks with positivity and focus on the end goal\nA high speed internet connection provided at your own expense is required. Minimum internet speed requirement is 15 Mbps.\nYou are required to have access to your own laptop.\nEmployment eligibility to work with Jetblack in the U.S. is required as the company will not pursue visa sponsorship for these positions \n\n#Salary\n$15/hr starting wage, access to Jet's medical, dental, and vision plans at 90 days of continuous full time employment, accrued PTO at 90 days of continuous full time employment\n

See more jobs at Jetblack

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

πŸ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.