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\nThe Tier IV Support Escalation Engineer is driven to resolve complex issues with a passion to assist senior team members and achieve customer success. The candidate we are looking for requires a background in development, ability to dive into code and work methodically through the most challenging cases in complex environments. Excellent communication skills, both verbal and written, are required to interact effectively with our worldwide customers and internal development, support and sales team members.\n\nThis position reports to the Director, Technical Support. Remote candidates will be considered.\n\nKEY RESPONSIBILITIES\n\n\n* Troubleshoot complex issues whether software or environmental related\n\n* Remain focused on complex issues through to resolution\n\n* Work closely with product management, development, quality assurance and senior support team members to resolve customer challenges\n\n* Document troubleshooting techniques and train team on the techniques\n\n\n\n\nREQUIRED SKILLS AND QUALIFICATIONS\n\n\n* Bachelor’s degree in Software Development or similar discipline\n\n* 3+ years in software development\n\n* .NET, C# programming experience\n\n* PowerShell, SQL, RabbitMQ experience, a plus\n\n* Cybersecurity certification or like, a plus\n\n* Experience with active directory, Unix and general networking\n\n* Desire to learn and grow in new areas of technology\n\n* Knowledge of O365, Azure and cloud solutions, a plus\n\n* Excellent interpersonal, and verbal English communication, written and presentation skills required\n\n* Ability to work closely with team members\n\n* Ability to be on-call for highly escalated, Severity 1 challenges\n\n* Highly motivated, “can do” attitude, works well under pressure\n\n\n\n\n\n\n\n\nThycotic is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.\n\nUpon conditional offer of employment, candidates are required to complete a criminal background check and drug screen per Thycotic employment policy. In addition, all publicly posted social media sites may be reviewed. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, English, Cloud, Senior and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.