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The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Buffer, Zapier and Automattic who embrace the future. There are 29,950+ jobs that allow you to work anywhere and live everywhere.

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👉 Hiring for a remote Customer Support position?

Post a Job - $299
on the 🏆 #1 remote jobs board

Action Verb

Customer Success


Action Verb


customer support

non tech

customer support

non tech

23d

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Stats (beta): 👁 4,549 views,✍️ 170 applied (4%)
{linebreak}Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?{linebreak}{linebreak}If so, we’d like you to learn about Files.com!{linebreak}{linebreak}At Files.com, we believe that providing great customer support is a matter of integrity.{linebreak}{linebreak}We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.{linebreak}{linebreak}So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.{linebreak}{linebreak}Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.{linebreak}{linebreak}Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.{linebreak}{linebreak}You will will help triage customer reported issues and respond to them via phone, email, and chat.{linebreak}{linebreak}In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.{linebreak}{linebreak}You can further specialize in things like technical documentation, internationalization, and knowledge-base once hired into this role.{linebreak}{linebreak}Minimum Qualifications:{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Bachelor’s degree or relevant experience.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}5+ years of Customer Support / Service experience for a SaaS or technical business services company.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Ability to communicate technical information in a simplified, easy to understand manner.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Excellent written and verbal communication skills.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Top-notch customer demeanor.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Preferred Qualifications:{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}10+ years of Customer Support / Service experience.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience working on a remote team.{linebreak}{linebreak}{linebreak}{linebreak}

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