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If you get excited at the mere thought of helping customers use new technology to help speed their software development lifecycle so they can innovate faster, while making their software more secure - then you should keep reading. We are growing rapidly, and we need to add Customer Outcomes Managers (COM) to collaborate with our customers to ensure they continuously realize value across the Sonatype Nexus platform.\n\nWhat You Will DoOur customers are enterprise architects, security officers, build engineers, developers, DevOps managers, and associated stakeholders in the SDLC. They are incredibly smart and know their stuff.\n\nWhat you will do:\n\n\n\n* Work closely with Customer Success Engineers (CSE) to help customers achieve their desired outcomes.\n\n* Drive customer action by planning the customer journey, tracking milestones, and measuring the value achieved to ensure a successful outcome.\n\n* Coordinate and facilitate customer engagements as you help guide them through the journey.\n\n* Engage in one-to-one and one-to-many customer outreach with the goal of understanding their implementation status, conducting Executive Business Review (EBRs), and defining/documenting how we can close any customer success gaps.\n\n* Share field insights with your Customer Success peers as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to achieve more value-based outcomes based on customer reactions and your hands-on experiences.\n\n* Discover and analyze gaps in the customer experience, identifying "early warning" signals and working with cross-functional teams to address them.\n\n* Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.\n\n* If you’ve been told, “you have a great bed-side manner,” that’s what we’re looking for. And while there will be some days of mostly screen-time, this is a customer-facing role with some travel.\n\n\n\n\nExperiences and skills desired:\n\n\n* Extensive experience project managing software deployments for external customers.\n\n* Detail-oriented and organizedExcellent verbal and written communication skills.\n\n* Experience with coordinating and facilitating customer engagements.\n\n* Ability to collaborate with customers to drive projects to a conclusion despite competing priorities and limited resources.\n\n* Ability to build and nurture relationships through customer engagements.\n\n* General understanding of the modern software development lifecycle and the tools involved.\n\n* Experience with the creation/execution of processes to address application security and licensing are desirable.\n\n* Experience working cross-functionally alongside Engineering and Sales organizations is a plus. \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Executive, DevOps and Sales jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.