FeedbackIf you find a bug, or have feedback, put it here. Please no job applications in here, click Apply on the job instead.Thanks for the message! We will get back to you soon.

[Spam check] What is the name of Elon Musk's company going to Mars?

Send feedback
Open Startup
RSS
API
Health InsurancePost a job

find a remote job
work from anywhere

πŸ‘‰ Hiring for a Remote position?

Post a job
on the πŸ† #1 Remote Jobs board

Remote Health by SafetyWing


Global health insurance for freelancers & remote workers

Crossover


closed

l2

 

technical support

 

customer support

 

architecture

This job post is closed and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n# Responsibilities\n **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**\n* Deliver a world-class experience in each ticket interaction providing in-depth technical support\n* Continuously learn to support multiple products across multiple technologies.\n* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.\n* Meet and exceed weekly production and quality goals.\n* Participate in our very own β€˜pair support program’ and share knowledge with colleagues.\n* Write knowledge base articles\n* Solve customer issues that L1 Customer Support Engineers could not solve \n\n# Requirements\n**To excel in this position you will need to:**\n* Have a Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Demonstrate an intermediate to advanced understanding of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* SQL Queries \n* SSH/Sudo Commands\n* Sharepoint - Intermediate\n* Active Directory/SSO/SAML/LDAP \n* Java / JavaScript / CSS / HTML\n* Asynchronous Transaction/Event Processes\n* Interpret/Understand Monitoring/Graphing Tools \n* Analysis of Log Files - Intermediate minimum\n* Be a master in troubleshooting, issue tracking, and ticket management\n* Be able to write specs/documentation/knowledge base articles\n* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
89ms