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๐Ÿ‘‰ Hiring for a remote Software Developer position?

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Fexa

Software Implementation Project Manager


Fexa


dev

exec

digital nomad

dev

exec

digital nomad

15d

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{linebreak}Overview:{linebreak}Fexa is looking for a Software Implementation Project Manager to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.{linebreak}{linebreak}Additionally, the Software Implementation Project Manager will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Facilitate the relationship between client and internal teams.{linebreak}{linebreak}* Become an “expert user” of our platform.{linebreak}{linebreak}* Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.{linebreak}{linebreak}* Maintain a reasonable balance between customer deliverables and internal development workloads.{linebreak}{linebreak}* Track progress of upgrades and customizations for existing customers.{linebreak}{linebreak}* Train customers in their use of our platform by leading training sessions and presentations.{linebreak}{linebreak}* Develop forms, training aides and best practices to help streamline onboarding and customizations.{linebreak}{linebreak}* Provide (mostly non-technical) support to our new and existing customers on a daily basis.{linebreak}{linebreak}* Watch for and keep track of repeat issues that may require the development of a permanent solution.{linebreak}{linebreak}* Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.{linebreak}{linebreak}* Collect customer requirements from both written and verbally expressed requests.{linebreak}{linebreak}* Occasional travel to tradeshows and customer sites for training and/or implementation.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Experience and Skills Desired:{linebreak}{linebreak}{linebreak}* Excellent communication and presentation skills.{linebreak}{linebreak}* Excellent organization, documentation and time management skills.{linebreak}{linebreak}* Critical thinking and creative problem-solving skills.{linebreak}{linebreak}* Ability to manage multiple projects simultaneously.{linebreak}{linebreak}* Experience in communicating technical ideas to non-technical audiences.{linebreak}{linebreak}* Ability to learn new tools and software quickly.{linebreak}{linebreak}* Positive, self-starter attitude.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Benefits:{linebreak}{linebreak}{linebreak}* Health Insurance{linebreak}{linebreak}* Dental Plan{linebreak}{linebreak}* Vision Plan{linebreak}{linebreak}* 401k Retirement Plan{linebreak}{linebreak}* Remote working office{linebreak}{linebreak}* 2 weeks of PTO{linebreak}{linebreak}* MacBook Pro{linebreak}{linebreak}* Awesome colleagues{linebreak}{linebreak}{linebreak}

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