📈 Open Startup
RSS
API
Post a Job

get a remote job
you can do anywhere

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Buffer, Zapier and Automattic who embrace the future. There are 30,650+ jobs that allow you to work anywhere and live everywhere.

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Buffer, Zapier and Automattic who embrace the future. There are 30,650+ jobs that allow you to work anywhere and live everywhere.

  Jobs

  People

👉 Hiring for a remote Customer Service position?

Post a Job - $299
on the 🏆 #1 remote jobs board

Crossover

verified

Product Support Manager ($100k/year) Work


Crossover

verified

customer service

helpdesk

support manager

manager

customer service

helpdesk

support manager

manager

5mo

Apply

Product Support Managers are the cream of the crop. They are the most highly skilled, elite support Managers at Crossover. They embody the world-class culture that is the cornerstone of Crossover’s customer support team.{linebreak}{linebreak}These Managers have a passion for solving complex technical issues.{linebreak}For those seeking to join this elite tier of technical managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.{linebreak}{linebreak}From solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer support’s success. They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the overall experience for our customers.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Bachelor degree in Computer Science{linebreak}* Pristine spoken and written English{linebreak}* 5+ years providing technical support and software engineering{linebreak}* Advanced technical acumen in modern software languages{linebreak}* Be able to break down complex information for those not well versed in technical terms and processes{linebreak}* Expert in the following:{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* C#{linebreak}* .Net{linebreak}* Previous experience managing an L1/L2 support team{linebreak}* Extensive experience writing playbooks for L1/L2 support teams{linebreak}

See more jobs at Crossover

Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.