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As a Customer Success Manager, you are primarily involved in the customer’s journey from pre-sales to on-boarding and continued partnership.\n\nYou liaise with our customers to ensure smooth communication and to build trusted relationships.\n\nYou are also helping our customers with technical and business issues, providing resolution in a timely manner.\n\n\nIn a given day you might:\n\n\n\n* \n\nprovide technical pre-sales support by accompanying sales team to meetings, and giving demonstrations/presentations to prospective and existing clients\n\n\n* \n\ngather technical and functional requirements in order to architect and present a matching solution based on Platform.sh products and offers\n\n\n* \n\nassist the sales team in answering RFI/RFP and provide support in the proposal making\n\n\n* \n\nprovide high-level support to the customers, coordinate pre-sales Support and Engineering effort and maintain high levels of client satisfaction \n\n\n* \n\ndiagnose and debug failing applications and systems\n\n\n* respond to customer inquiries concerns and suggestions about our product in a timely manner\n\n\n\n* deploy and configure cloud resources\n\n\n\n* troubleshoot issues pertaining to the infrastructure running customer applications\n\n\n\n* active participation to automation and streamlining projects\n\n\n\n\n\n\n\n\n\n\n\n* \n\ncoordinate the involvement of company personnel, including support, operations, and management resources, in order to meet account performance objectives and customers’ expectations\n\n\n* \n\nsolve conflicts and concerns that were not solved at Customer Support level\n\n\n* \n\nmanage workflows for handling complaints\n\n\n* \n\nparticipate in subject related conference\n\n\n\n\n\nMinimum Qualifications\n\n5+ years combined of:\n\n\n\n* extensive knowledge of web development (using PHP, Python, Ruby, or Go), workflows and existing tools (git, CI tools)\n\n* significant exposure to Linux system administration\n\n* proven successful experience in handling technical customer relations in the web industry\n\n* demonstrated ability to successfully matching customer expectations with product capacity\n\n* extensive knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems\n\n* knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 \n\n* knowledge of cloud services (AWS, Azure)\n\n* excellent communication skills with English proficiency\n\n\n\n\n\nSound Like a Good Fit? We’d love to talk to you! \n\nThis is a remote job. Work from anywhere!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.\n\n\n\n\n\n\n\nThis role encompasses some traveling in APAC region (estimated to up to 15 days per quarter). \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, English, Cloud, Sales and Linux jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.