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๐Ÿ‘‰ Hiring for a remote Customer Support position?

Post a Job - $299
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Platform.sh

Customer Success Manager


Platform.sh


customer support

exec

customer support

exec

3mo

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Stats (beta): ๐Ÿ‘ 453 views,โœ๏ธ 0 applied (0%)
As a Customer Success Manager, you are primarily involved in the customer’s journey from pre-sales to on-boarding and continued partnership.{linebreak}{linebreak}You liaise with our customers to ensure smooth communication and to build trusted relationships.{linebreak}{linebreak}You are also helping our customers with technical and business issues, providing resolution in a timely manner.{linebreak}{linebreak}{linebreak}In a given day you might:{linebreak}{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}provide technical pre-sales support by accompanying sales team to meetings, and giving demonstrations/presentations to prospective and existing clients{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}gather technical and functional requirements in order to architect and present a matching solution based on Platform.sh products and offers{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}assist the sales team in answering RFI/RFP and provide support in the proposal making{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}provide high-level support to the customers, coordinate pre-sales Support and Engineering effort and maintain high levels of client satisfaction   {linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}diagnose and debug failing applications and systems{linebreak}{linebreak}{linebreak}* respond to customer inquiries concerns and suggestions about our product in a timely manner{linebreak}{linebreak}{linebreak}{linebreak}* deploy and configure cloud resources{linebreak}{linebreak}{linebreak}{linebreak}* troubleshoot issues pertaining to the infrastructure running customer applications{linebreak}{linebreak}{linebreak}{linebreak}* active participation to automation and streamlining projects{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}coordinate the involvement of company personnel, including support, operations, and management resources, in order to meet account performance objectives and customers’ expectations{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}solve conflicts and concerns that were not solved at Customer Support level{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}manage workflows for handling complaints{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}participate in subject related conference{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Minimum Qualifications{linebreak}{linebreak}5+ years combined of:{linebreak}{linebreak}{linebreak}{linebreak}* extensive knowledge of web development (using PHP, Python, Ruby, or Go), workflows and existing tools (git, CI tools){linebreak}{linebreak}* significant exposure to Linux system administration{linebreak}{linebreak}* proven successful experience in handling technical customer relations in the web industry{linebreak}{linebreak}* demonstrated ability to successfully matching customer expectations with product capacity{linebreak}{linebreak}* extensive knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems{linebreak}{linebreak}* knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 {linebreak}{linebreak}* knowledge of cloud services (AWS, Azure){linebreak}{linebreak}* excellent communication skills with English proficiency{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Sound Like a Good Fit? We’d love to talk to you!  {linebreak}{linebreak}This is a remote job. Work from anywhere!{linebreak}{linebreak}We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}This role encompasses some traveling in APAC region (estimated to up to 15 days per quarter).

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