Remote Customer Support Rep at Screenleap Open Startup
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Screenleap


Customer Support Rep


San Francisco

Customer Support Rep


Screenleap

San Francisco

customer support

 

non tech

 

customer support

 

non tech

 
This job post is closed and the position is probably filled. Please do not apply.
We are looking for a friendly, energetic, and reliable individual who aspires to provide our users amazing support.\n\nResponsibilities:\n\n* Respond to email support requests using information from support knowledgebase\n* Help users troubleshoot issues with their screen shares and file detailed bug reports if necessary\n* Handle basic account management for users (upgrades, downgrades, trials)\n* Craft responses to questions not already in support knowledgebase\n* Test out new and existing features on Mac and Windows and write up description for discovered bugs\n* Professionally represent the Screenleap brand, vision, and values at all times\n\nNice-to-haves:\n\n* Interest in developer evangelism\n\nRequirements:\n\n* Strong work ethic and commitment\n* Good written and verbal English communication skills\n* Positive, team-oriented attitude\n\nBenefits:\n\n* Competitive salary\n* Health insurance\n* Flexible work schedule\n* Work from anywhere \n\n#Salary\n$30,000 — $60,000\n \n\n#Equity\n0.0 - 0.05\n\n\n#Location\nSan Francisco


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