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\nPercona delivers enterprise-class MySQL® and MongoDB® solutions and services, and we are happy to announce Tokutek acquisition, known as a premier high-performance database company, Tokutek has delivered Big Data processing power across two of the most important Open Source data management platforms, MySQL® and MongoDB®.\n\nWe are looking for a full-time Technical Support Engineer to join our Support team. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates have 5+ years experience in software support and a background in databases, and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills\n\nThe position reports directly to the Manager of 24x7 Support. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.\n\n**You can work remotely from anywhere, but will need to be able to travel to company meetings, events, conferences, etc.**\n\nResponsibilities\n\n\n* Work with customers, community users, and evaluators to resolve issues\n\n* Create issue reproducers for internal test/fix process\n\n* Identify areas of needed improvement in product features, usability, and documentation\n\n* Participate in our ongoing development process improvements (CI, release engineering, etc.)\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Mongo, Non Tech, Travel and Engineer jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.