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\nMediavine, a fast-growing advertising management company representing over 3500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs and solving technical problems for our publishers.\n\nWe are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.\n\nAs a Technical Support Engineer at Mediavine, you can expect to:\n\n\n* Troubleshoot and resolve support tickets from publishers\n\n* Work with the development team on plugin rollouts\n\n* Work with the support team to triage different technical problems\n\n* Help to educate publishers on technical concepts & explain in non-technical ways\n\n* Provide basic tweaks to customer blogs\n\n* Coordinate with the team to launch new sites\n\n\n\n\nRequirements\n\nMust Haves\n\n\n* Bachelors Degree in Computer Science OR equivalent technical experience\n\n* Comfortable with HTML, CSS, basic JavaScript & PHP\n\n* Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.)\n\n* 2+ years experience in a customer service role\n\n* Excellent problem solving and troubleshooting skills\n\n* Ability to empathize with customers\n\n* Continuous drive to learn\n\n* Native level proficiency with the English language\n\n* Located within the United States\n\n\n\n\nBonus points for\n\n\n* Experience working with Agile Frameworks like SCRUM\n\n* Technical experience within the Wordpress platform\n\n* Experience with transactional databases (SQL, mySQL, etc.)\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, English, JavaScript and Junior jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.