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customer success


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# About Us\nAt [Filestage]( we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. \nOver 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together β€” and make time to celebrate our accomplishments.\n\n# Your mission\n* **You own customer success.** You plan and execute the strategy to make our clients happy and increase their retention.\n* **You’re the best buddy of our clients.** You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.\n* **You create a well-oiled customer success machine.** You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.\n* **You influence our future and help Filestage grow.** With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.\n\n# You’re good at\n* **You enjoy connecting with people.** You know the definition of empathy without checking Wikipedia and put it into practice daily.\n* **You’re passionate about customer success management.** You have professional work experience in customer success management. Ideally B2B SaaS/Software.\n* **You take ownership.** You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.\n* **You are a team player.** You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful β€” and you are ready to have a lot of fun.\n* **You are fluent in English.** German and French are a nice-to-have.\n\n# This is what you get\n* **You have the freedom to work wherever you want.** Come work with us at our office in Stuttgart (Germany) or work remotely.\n* **Your opinion matters and your work is valued.** You have the chance to make a difference. \n* **You have a steep learning curve** by working hands-on together with highly talented minds.\n* **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings and we move fast.\n* **You work with top-notch technologies and lean processes.** We use Slack, Asana, Hangouts β€” and of course Filestage β€” to communicate efficiently.

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