Remote Technical Customer Success Manager at Auth0 📈 Open Startup
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Auth0


Technical Customer Success Manager

Technical Customer Success Manager


Auth0


customer support

exec

customer support

exec

2yr
\nThe Technical Customer Success Manager (T-CSM) scales across a broad number of customers in our SMB and mid-market segments to ensure customers move to and remain in healthy productive use of the Auth0 platform.  T-CSMs apply their expertise in development and IdAM solution architecture to help customers integrate and continue to mature their adoption of Auth0. This will be achieved through an approach of both depth (1:few) and breadth (1:many) activities.\n\nResponsibilities:\n\n\n* You will immerse yourself in the common patterns and practices of Auth0 solutions\n\n* You will manage the onboarding of new customers, ensuring technical elements of onboarding are correctly gathered to provide seamless engagement with professional services and/or to ensure correct enablement path.\n\n* You will align customers to patterns and practices and provide high level architectural guidance on the recommended implementation.\n\n* You will be responsible to advance customers’ integration maturity by providing ongoing guidance at scale around common patterns and best practices - think webinars, training sessions, technical tutorials.\n\n* You will use systems to analyse data around usage/health and identify and address any business or technical concerns or blockers for customers in bad health.\n\n* You will establish relationships with customers’ senior technical project stakeholders and developers, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business and technical problems.\n\n\n\n\nRequirements:\n\n\n* Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience (developer through to exec sponsors).\n\n* Experience working in a customer facing role and working internally with Sales, Support, Professional Services, and Product/Engineering.\n\n* Extensive experience with software development, common development frameworks, API’s,  SSO and authentication and authorization protocols. Node.js and front-end development framework knowledge being a plus.\n\n* Superb problem solving skills - proactively crafting and selling customer vision on how to make Auth0 a core part of their system landscape.\n\n* Experience coordinating internal resources for projects, product updates, issue and incident resolution together with owning and managing any relevant customer communications.\n\n\n\n\nAuth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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