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Boston Consulting Group


Customer Service Representative


Tallahassee

Customer Service Representative


Boston Consulting Group

Tallahassee

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This job post is closed and the position is probably filled. Please do not apply.
If you have strong communication skills and enjoy helping others, apply today. \nBoston Consulting Group is seeking Customer Service Representatives who want to provide excellent service to our client base. As a business world leader, Boston Consulting Group offers outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. If you are ready to make a difference in serving customers and finding solutions, we want to hear from you. \nCustomer Service Representative:\nUsing a computerized system, this position responds to customer inquiries in a call center environment. \nMay preform one or more of the following: \nRespond to telephone inquiries and complaints using standard scripts and procedures. \nGathers information, researches/resolves inquiries and logs customer calls. \nCommunicates appropriate options for resolution in a timely manner. \nInforms customers about services assesses customer needs. \nProvides functional guidance, training, support and assistance to lower level staff. \nSchedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to ensure resolution of problems.\nPrepares standard reports to track workload, response time and quality of input. \nAssists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. \n\nIf you meet the requirements of this position and you are ready to work for a world-class company with a great marketplace reputation, apply today. \n \n\n#Salary\n$75,000 — $85,000\n \n\n#Equity\n3.6 - 1.1\n\n\n#Location\nTallahassee


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