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engineer

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A Software Engineer in the Sustaining Engineering Group is key for the success of our enterprise customers, partners and Ubuntu projects. You will help with troubleshooting and driving customer bugs to resolution by providing workarounds, guidance, and designing and authoring fixes to be released in Ubuntu and its supporting software packages.\nYou will be working with other members within the Canonical Engineering and upstream Open Source communities. You will leverage your engineering expertise to provide critical bug fixes and Β solve complex problems for OpenStack, Kubernetes and the Ubuntu platform.\nKey responsibilities and accountabilities\nResolve complex problems related to OpenStack, Kubernetes and the Ubuntu platform.\nResolve complex problems in orchestration and deployment technologies including Juju, MAAS, charms, LXC/LXD and others.\nMaintain a close working relationship with Canonical's Customer Engagement and Product Engineering teams.\nAnalyse and participate in upstream development against current customer-reported bugs, developing and backporting patches as appropriate.\nAbility to identify and apply efficient problem solving techniques.\nManage workload to ensure that customer issues are all timely handled and driven to resolution. Β \nParticipate in team discussions and meetings to improve process, tools, and documentation. Β \nMaintain clear, concise and accurate bug documentation.\nWillingness to travel internationally up to 10% of work time for team meetings, events and conferences.\nΒ \nRequired Skills and Experience\nExtensive experience with OpenStack.\nStrong experience with Ceph object storage and architecture.\nKnowledge of virtualization technologies including Β KVM/QEMU and libvirt.\nStrong understanding of SDN and traditional networking.\nMust be able to understand Ubuntu OS bugs and advise on next steps.\nStrong development experience with C and Python.\nA minimum of 5+ years or equivalent experience as a Software Engineer.\nLinux system administrator skills and demonstrable experience.\nFamiliarity with Open Source process and community practices.\nStrong advocate for good customer experience.\nExcellent verbal and written communications skills in the English language.\nWilling to collaborate and participate as an effective team member.\nΒ \nDesirable Skills and Experience\nExperience with Canonical Juju, charms, MAAS, and LXC/LXD technologies.\nExperience with packaging (debian, snappy).\nExperience with a modern distributed version control system such as git.\nExperience with debuggers including gdb and crash.\nExperience with Kubernetes.\nExperience with the Go programming language.\nKnowledge of Ubuntu development processes.\nDegree-level education in a technology field.\nTheoretical understanding of complex distributed systems.\nUpstream involvement in one or more Open Source projects.\nExperience working on a distributed team.\nFamiliarity with Open Source business model.


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