Remote Field Technical Training Support Specialist at Vium Open Startup
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Vium


Field Technical Training Support Specialist

closed

Field Technical Training Support Specialist


Vium


edu

 

teaching

 

customer support

 

edu

 

teaching

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nAbout Us:\n\nWant to use your experience to help save lives? Here’s the chance for you to make this a reality. Vium empowers biomedical investigators with technology that accelerates the preclinical drug discovery and development pipeline. Researchers can design, run, and analyze experiments that rapidly surface insights and high volumes of quality data. The platform improves the speed and reproducibility of preclinical research so that it is more predictive of how drugs perform in humans. The result is that better therapies get moved more quickly to patients who need them. Founded in 2013, we have a proven product, an awesome team, happy clients, smart investors and advisors, and plans to double in 2017 and beyond.\n\nThe role of the Field Technical Training & Support Specialist at Vium is both challenging and rewarding. It requires both strong training and customer service skills and technical expertise. The primary focus of this position is always excellent customer service. We strive to make sure our clients are happy and make sure their systems are secure and running optimally. The position requires training, support, and implementation experience, and troubleshooting a full range of issues to provide systems solutions for our clients. Experience in a pharma environment is a big plus.  \n\nPrimary Responsibilities:\n\n\n* Conduct on-site technical training with partners, customers, and end-users.\n\n* Provide technical support to customers, and review and solve technical issues.\n\n* Install/implement/configure upgrades and complete solutions onsite.\n\n* Troubleshoot various issues to provide satisfactory solutions.\n\n* Respond to telephone calls and emails for technical support.\n\n* Ability to represent Vium’s image and brand, and professional relations with customers of Vium in all situations and always.\n\n* Proven ability to work independently and to complete tasks despite ambiguity.\n\n* Extensive travel required – estimated at 75 percent+\n\n\n\n\nCustomer Service Requirements: \n\n\n* Above average written and verbal communication and management skills.\n\n* Excellent interpersonal skills to effectively communicate with all customers and end users.\n\n* Superb organization skills.\n\n* A “can do” attitude to satisfy customer requirements and willingness to provide excellent customer service always.\n\n\n\n\nTechnical Requirements:\n\n\n* Familiarity with standard networking concepts, practices, and procedures.\n\n* Maintain a high level of technical skills related to Vium’s systems and applications in use at customer sites.\n\n* A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).\n\n* Familiar with a variety of the field's concepts, practices, and procedures.\n\n\n\n\nEducation and Training:\n\n\n* Successful completion of an undergraduate university degree or an IT/business program.\n\n* Accredited certifications are an asset.\n\n\n\n\n\nMore About Our Culture:\n\nWe’re a group of talented individuals across multiple disciplines, coming together to deliver great engineering! \n\nWe:\n\n\n* Say what we’ll do and then do it!  As a growing team, we’ve increased collaboration between roles of development and operations\n\n* Have an attitude of shared responsibility and value building quality into the development process.\n\n* Have a wide range of interests, which is why we’re in this company in the first place.\n\n* Are focused on results more than hours-in-a-chair-at-the-office.\n\n* Have great values and sense of community, while encouraging growth.\n\n* Love what we do and love being part of a team that rewards trying new things.\n\n\n\n\nWhat We Offer:\n\n\n* Good salaries and benefits. Who doesn’t want that?\n\n* Stock options\n\n* Catered lunch most days and a fully stocked kitchen with healthy snacks and delicious drinks (Hungry anyone?)\n\n* Flexible work hours and Friday demo days/happy hours\n\n* Relaxed office in San Mateo with a casual environment\n\n* Company teambuilding days, fun parties, including a week in the Summer when we close up shop and go on vacation  \n\n\n\n\nOur corporate office is in San Mateo and the remote-controlled lab is in the South Bay.


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