Remote Customer Success Manager at Forecastly Open Startup
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Forecastly


Customer Success Manager

verified closed

Customer Success Manager


Forecastly


product manager

 

customer support

 

exec

 

product manager

 

customer support

 

exec

 
This job post is closed and the position is probably filled. Please do not apply.
Forecastly, a fast-growing inventory management platform for Amazon sellers, is seeking a Product Marketing Manager to help accelerate our growth.\n\nDo you have incredible communication skills? Do you have a way with words? Do you constantly feel a need to always be learning? Are you up for a challenge where you are rewarded for success? Yeah? Letโ€™s talk.\n\n### The Position\nWeโ€™re looking for someone to help us scale the Forecastly customer success department. This team member will have the unique opportunity to be a key player at a fast-growing remote SaaS startup. In the Customer Sucess Manager role, you will be responsible for building and executing customer success programs to increase user engagement.\n\nYouโ€™ll be directly responsible for educating new users about proper inventory management techniques and best practices for maximizing the ROI from Forecastly. Youโ€™ll also be assisting users with questions and problems they have while using the software. This role requires frequent communication with the other Forecastly team members about bugs and new feature requests we receive.\n\nThis role requires outstanding written and verbal communication. Youโ€™ll be doing frequent trainings via video chat and webinars, which means your โ€œbrightโ€ personality should shine on camera.\n\nThis a full-time remote position (US-preferred), which may require occasional travel for conferences and team meetups.\n\n**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**\n\n### Responsibilities\n- Build and implement customer onboarding strategy\n- Write and edit customer portal help articles\n- Conduct small group webinars for user training\n- Create and edit user training videos\n- Assist with customer support cases\n- Design and implement new ideas to reduce customer churn\n- Track all onboarding progress using standard analytics platforms\n- Regularly report on progress to the team\n\n### Qualifications\n- Have excellent written and verbal communication\n- Be extremely hardworking and self-motivated\n- Be willing to experiment and try anything and everything to hit specific, measured goals\n- Be outgoing, creative and innovative\n- Amazon marketplace selling or inventory management experience is a plus, but certainly not required\n\n**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**


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