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\nAlphaPoint is seeking a talented Technical Support Engineer to join our team! This individual will be a crucial member of our Infrastructure group in helping solve technical problems and provide direct impact to the growth of the Infrastructure for AlphaPoint. This Engineer will work closely with customers to mitigate technical issues and maintain overall health of our core software systems.\n\nAlphaPoint’s back-end elements are built using C#, using custom messaging mechanisms over multiple transport protocols, with customized persistence and storage mechanisms, all optimized for high-volume enterprise-class real-time access-controlled data processing. Our front-end elements are browser-based applications built using html and JavaScript. In this position, you will be exposed to the entire system stack and develop a rich understanding of both the system mechanisms and the application business domains. The TSE (Technical Support Engineer) will participate in the deployment, monitoring, and management of all AlphaPoint environments, including hardware, operating systems, custom software, and networking elements. The TSE (Technical Support Engineer) will also participate in the development of the DevOps functions of the department and the continuous improvement of the company’s SDLC practices.\n\nJob Responsibilities:\n\nAs a key member of the technical support team, you will:\n\n\n* Be part of a multi-disciplinary team focused on diagnosing and troubleshooting computer systems.\n\n* Work directly with clients to provide technical support and alleviate any technical issues.\n\n* Liaise with Engineers on the AlphaPoint team to resolve technical restraints.\n\n* Prepare network & server reports that will be utilized for ?.\n\n* Participate in solution development/delivery, using our products and platforms.\n\n* Mitigate triaging technical issues and software bugs.\n\n* Display strong problem solving and communication skills to effectively work with AlphaPoint customers.\n\n* Maintain and create effective documentation to log customer inquiries.\n\n\n\n\nBasic Qualifications:\n\n\n* Associates degree or Military experience\n\n* Minimum 1 year of experience with basic scripting and programming experience.\n\n* At least 1 year of experience working directly with Linux/Unix and Windows administration.\n\n* At least 1 year of experience working with virtualization – Hyper-V or VMware.\n\n* At least 1 year of experience dealing with containers such as Docker or Kubernetes\n\n* At least 1 year of experience with scripting such as PowerShell or Bash\n\n* At least 1 year of experience with a proven track record in a customer support role.\n\n* At Least 1 year of experience working in a DevOps capacity.\n\n\n\n\nPreferred Qualifications: \n\n\n* Masters in Computer Science or Military experience\n\n* At least 1 year of experience with emerging blockchain technologies.\n\n* At least 1 year of experience with TCP/IP and Firewall experience.\n\n* At least 1 year of experience working in the cloud such as Azure or AWS.\n\n* At least 2 years of experience working in a DevOps capacity.\n\n* At least 2 years of experience working with virtualization – Hyper-V or VMware.\n\n* At least 2 years of JavaScript, C#, and SQL experience\n\n* Minimum 3 years of experience working with Linux/Unix and Windows administration.\n\n* At least 3 years of experience dealing with containers such as Docker or Kubernetes\n\n* At least 3 years of experience with scripting such as PowerShell or Bash\n\n* At least 4 years of experience with a proven track record in a customer support role.\n\n\n\n\nThe Company reserves the right to modify the duties and responsibilities associated with this position at any time, at its discretion. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, DevOps, Cloud and HTML jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.