Remote SaaS Customer Support at Skedda Open Startup
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This job post is closed and the position is probably filled. Please do not apply.
#### We looking for a friendly, helpful and tech-savvy type that loves teaching people how to use things.\nWe’re an Australian-based SaaS startup, and it's getting a bit tricky for us to support all of our fans in the various parts of the world.\n\nWe're a small team, so you'll have a big impact on the product.\n\n**Your day-to-day will involve:**\nAnswering user questions via in-app messenger\nExplaining new functionality to existing customers\nConducting scheduled product demos online or via phone calls\nCreating and improving support documentation\n\n**For this role we need you to:**\nBe motivated to help people with their questions\nHave a friendly, engaging and relaxed style\nDemonstrate outstanding written communication\nBe generally interested in SaaS products\n\n#### Specifics:\nThe role is part-time. Flexible 20hrs per week with a minimum of 3hrs per day during business hours.\nThe position is fully-remote but does require that you are in a timezone close to UTC-05:00 (New York, Toronto, Chicago…).\n\nWe're ideally looking for someone to join our team on an ongoing basis with additional hours, however we'll keep it relaxed initially as we get to know each other.\n\n#### About Us:\nSkedda is cloud-based, business-to-business SaaS platform for managing bookings for “spaces” at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, studios, halls, courts or any other kind of “space”. It’s truly an international product, with active customers in over 2000 cities globally.\n\nWe are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team!


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