This job post is closed and the position is probably filled. Please do not apply. Work for Pulselocker and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 2 years ago
The Role\n\nReporting to the product manager, this person will join a dynamic and highly collaborative team responsible for processing customer queries, resolving outstanding issues, communicating service problems, and maintaining excellent support-related communication to customers via web portals and social media. The product support specialist will proactively develop and maintain product expertise and work closely with other support and product team members to provide pre- and post-launch support. The ideal candidate will have experience with technical customer support for web-based media, mobile apps or entertainment software and be comfortable interacting with internal and external customers, independent agents and business customers in a fast-paced and service-centered environment. The position is based in San Francisco, CA. While currently a part-time position, this position will provide an opportunity to evolve into a full-time position over time to accommodate subscriber and territory growth.\n\nIn this role, you will\nโข Manage customer support queriesย \nโข Assist the product team\nโข Ensure all tickets requiring follow-up work and/or calls are resolved\nโข Develop and maintain a knowledge base of support-related issues\nโข Provide activity reports: ticket trends, report tickets, resolutions\nโข Contribute to online support resources: forum, articles, FAQs, videos, how-tos, and online manuals\nโข Identify common bugs and escalate to product teams\n\nSkills\nโข Knowledge of Zendesk or equivalent customer support ticketing system\nโข Strong customer service skills including follow-up, verbal and written communication\nโข Ability to communicate technical issues in non- technical terms\nโข Fluent in English\nโข Fluency in Spanish is a plus\n\nExperience\nโข Bachelorโs degree or equivalent experience\nโข DJ experience is a plus\nโข Familiar with DJ software and technologies\n\nWHEN APPLYING, PLEASE INDICATE THE POSITION TITLE IN YOUR MESSAGE. \n\njobs(at)pulselocker.com \n\n#Salary and compensation\n
$30,000 — $35,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.