Remote Technical Customer Success Manager at Takipi Open Startup
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Takipi


Technical Customer Success Manager


San Francisco

Technical Customer Success Manager


Takipi

San Francisco

customer support

 

exec

 

customer support

 

exec

 
This job post is closed and the position is probably filled. Please do not apply.
We’re looking for someone to join our Customer Success team. As part of this role, you’ll be working deeply in two domains:\nPre-sale: With users during the trial period of the product, guiding and supporting them and making sure they successfully evaluate the product.\nPost-sale: With customers, serving as a key point of contact, making sure they are trained, successfully utilize all the features in the product, and understand the value of Takipi.\nThis is a rare opportunity to experience the best of both worlds: a technical role working with developers and engineers, as well as a business role managing customer relationships and pre-sales activities. In addition, you will be working closely with the product team helping to shape the product and its marketing, as well as the engineering team solving customer problems. This is a true startup position, wearing multiple hats and being able to really move the needle.\nKey requirements\nTechnical degree with 3+ years experience as a developer or in a technical support role.\nGood knowledge of Java and other JVM languages.\nGood knowledge of Java platforms like Tomcat, Weblogic, JBoss, eclipse and more.\nGood knowledge of Linux\nExperience working with customers and/or sales.\nExcellent communication skills via email and phone.\n\nPreferred skills\nAble to quickly understand and interpret customer problems and navigate complex organizations. \nAbility to work independently with little oversight.\nEffective at communicating clearly to technical and business audiences.\nStart up experience \nAbility to manage a heavy workload well and to be well organized.\nCollaborates easily across teams or disciplines to solve problems. \n\n#Salary\n$70,000 — $120,000\n \n\n#Equity\n0.1 - 0.2\n\n\n#Location\nSan Francisco


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