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\nYou know LivingSocial as the marketplace to buy and share the best things to do in your city and beyond. And while we're bringing excitement and value to our merchants and consumers, we're also committed to creating a world-class environment for our employees. Our talented LivingSocialites bring an all-hands-on-deck approach to our work, taking pride in being collaborative, creative, and flexible. If you’re passionate about working as part of a team to drive value to businesses of all sizes, you may have just found your new home. LivingSocial is revolutionizing local eCommerce. With millions of consumers and tens of thousands of merchants using our web and mobile tools, we're constantly improving our suite of products. Using data to drive decisions, our engineers are solving hard problems at the heart of our business. We’re looking for hungry, creative, and pragmatic engineers to help us continue innovating - you can learn more about our team on our tech blog and our public github repository.\n\nThe Telephony Network Engineer will be a central member of the team and key driver for the implementation, administration and operation of voice and voice mail systems for our global team. You will have responsibility for our enterprise VoIP infrastructure and coordinate with engineers, vendors, and other groups as necessary to ensure LivingSocial’s telephony infrastructure continues to scale to meet the needs of the business. \n\nResponsibilities:\n\n\n* Administer and support a mixed network of systems that support the general user population as well as call centers in disparate geographical locations\n\n* Serve as a technical expert and consultant for the Engineering/Operations teams and other company staff on forward looking telephony related planning and scalability\n\n* Perform Moves, Adds, Changes, and engineering and maintenance support for trouble isolation and resolution of the voice/VOIP infrastructure (including subscriber- and carrier-side)\n\n* Perform telephone and telecommunication cabling/wiring and node/link connectivity and configuration\n\n* Manage vendor relationships for circuit and long-distance vendors providing inter- and intra-company voice communication services.\n\n* Normal working hours are standard Monday through Friday business hours. However, this position also requires participation in a 24x7 on-call rotation and off-hours maintenance windows.\n\n\n\n\nCore Skills/Qualifications:\n\n\n* Bachelor's Degree in engineering, technology or related discipline\n\n* Minimum of five years experience administering telephony solutions for medium/large scale enterprise implementations of 500 users or greater\n\n* Working knowledge of Fonality/Asterisk Enterprise products for unified communications, contact center solutions and voice mail.\n\n* Experience with Avaya such as Aura Call Center, Avaya Quality Monitoring and Work Force Optimization.\n\n* Tangible experience in voice systems support.\n\n* Working knowledge of Window 7 and Windows 2008 server.\n\n* Linux administration and basic scripting skills.\n\n* Expert level troubleshooting, internal communication, and vendor relations skills\n\n* Working knowledge of SalesForce.com systems and products is a plus\n\n\n\n\nBusiness Skills/Experience:\n\n\n* Requires excellent oral and written communication skills to work effectively with others regardless of departmental or geographic boundaries\n\n* Requires the ability to produce detailed technical documentation\n\n* Requires experience developing and presenting recommendations to peers and management\n\n* Requires good organization skills to produce quality work, within required specifications, and within scheduled timelines\n\n* The position requires individual initiative and ability to influence events, rather than passively accepting them, in order to achieve goals. This means being proactive and a self-starter and going beyond specific job responsibilities to ensure goals are achieved or exceeded\n\n* Excellent customer service skills\n\n\n\n\nCompensation:\n\n\n* Competitive Base Salary\n\n* Health/Dental/Vision/401k\n\n* Opportunity to work with committed, talented people with a great sense of humor\n\n\n\n\n\nLivingSocial appreciates your interest in our company as a place of employment. It is the policy of LivingSocial to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, color, creed, national origin, sex, age, disability, or veteran status. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. The company will comply with its legal obligation to provide reasonable accommodations to qualified individuals with disabilities.
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