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About The Job\n\nAs a Success Coach, youโll focus on making sure that our customers are successful in using Expensify. Youโll do this by applying a deep understanding of our customers, their processes, our product and the systems with which we integrate. Our customers come in all shapes and sizes and we do our best to make them as happy as possible (read: phenomenal support is the name of the game). When our product changes, youโll be the point of contact for our customers via email, in product announcements, phone calls and (occasional) in-person visits.\n\n\nAbout You\n\nJoining our team means you enjoy a fast-paced and ever changing work environment. Youโre fearless and relish in big challenges, working within the grey and making it concrete and clear. Youโre entrepreneurial, you love developing relationships with others and helping them solve complex problems -- all with the ease of a trapeze artist! Youโre a digital maven and love interacting with customers through email, in-product, and sometimes over the phone. Because Expensify is a simple product that connects to a variety of deceptively complex financial systems, youโre also someone who is comfortable wading in the complicated waters of accounting and simplifying it for our customers.\n\nFor the best possible fit, we are looking for someone who can:\n\n- Deftly articulate complex thoughts. One moment you may be having a technical discussion with an engineer about the product implications of a new feature, before quickly moving on to working directly with a non-technical customer to fix a problem. The ideal candidate will be able to clearly articulate themselves in each scenario.\n- Maintain customer relationships and problem solve on their behalf by providing clear and friendly written (and verbal) communication.\n- Manage time and prioritize efficiently. Things move quickly in this environment and itโs crucial that you are able to react to new information and re-prioritize accordingly.\n- Learn from peers across teams in an informal fashion. After all, no one is an expert at Expensify and we're all learning things as we go. We also love anyone who's able to effectively train colleagues as we grow the team.\n- Do what it takes to bring the most value to the company day to day, even if it may be sometimes repetitive and not so glamorous. #oneteamonedream\n- Support customers day in and day out, with the understanding that a product-driven company grows nowhere without a happy customer base. Make no mistake, this role is squarely grounded in support, no matter the customer size.\n- Say โnoโ and communicate that things wonโt always change โnowโ. This helps to keep our product simple and user-friendly, but it is only possible with in-depth product knowledge and a deep understanding of the problem that the customer is trying to solve.\n- Bonus: Some general understanding of the accounting process, Not required!\n \n\nPlease mention the words **CAUTION SITUATE ARTEFACT** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43Mg==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech, Accounting, React and Engineer jobs that are similar:\n\n
$60,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.