Remote Support Engineer EMEA at GitLab Open Startup
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GitLab


Support Engineer EMEA

Support Engineer EMEA


GitLab


customer support

 

engineer

 

customer support

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\n\n* Engage with our customers — anything from a small advertising firm or a university, to Fortune 100 clients\n\n\n* Triage customer issues, debug, and find workarounds if possible\n\n* Communicate via email and video conferencing with potential and current clients\n\n* Prepare and provide customer training, and make the training materials widely available\n\n\n\n\n\n* Improve GitLab through customer interaction\n\n\n* Submit and comment on bug reports and feature requests based on customer interactions\n\n* Create or update documentation based on customer interactions\n\n* Engage with the development team to escalate bugs, solve problems, or obtain missing information\n\n\n\n\n\n* Participate in the on-call rotation to provide 24/7 emergency customer response\n\n* Ensure the knowledge we gain from running GitLab.com is shared with customers and users\n\n* Maintain good ticket performance and satisfaction\n\n* Meet or exceed SLA times consistently\n\n* Reliably respond to on-call emergencies\n\n\n\n\nMore information can be found on the support page in the handbook.


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