Remote Key Account Manager at Platform.sh Open Startup
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Platform.sh


Key Account Manager

Key Account Manager


Platform.sh


exec

 

exec

 
This job post is closed and the position is probably filled. Please do not apply.
\nThe Role:\n\n As a member of the Customer Success Team at Platform.sh, you will proactively manage our engagement with high-value, high-profile customers around the globe. \n\n\nYour Contribution:\n\nYou know the intricate needs and challenges of the customers in your portfolio and deeply care about their success. You know how to navigate a successful web project launch and foster a healthy working relationship, within the company as well as with the customer directly.\n\nIn This Role You Will:\n\n\n* Be accountable for the success of the Key Accounts, especially in the onboarding phase and in ensuring the long term stability of operations\n\n* Establish productive, professional relationships with key personnel (on all levels) in assigned customer accounts\n\n* Identifying new business development opportunities that contribute to customer success\n\n* Lead communications with key accounts in times of change or problem resolution\n\n* Ensure that customers fully understand and have mastered the application of existing and new products, both from a business and a technical perspective\n\n* Set up a quarterly key metrics activity plan as well as an execution plan\n\n* Monitor and manage execution of the activities by measuring and reporting on activities and campaign results\n\n* Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations\n\n* Proactively assess, clarify and validate customer needs on an ongoing basis\n\n* Be an ambassador for the Platform.sh brand.\n\n\n


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