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**Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.**\n\n\n\nAward Force [www.awardforce.com](https://www.awardforce.com) is a fast-growing Australian SaaS company, with a great product, and we need remote support staff based in North America, to help make the most of growing demand.\n\n\n\nWe have an awesome opportunity for a people person interested in the challenge of a growing user-base, as we continue to expand our global client audience.\n\n\n\n## Does this sound like you? \n\n\n\n- Youโre located in North America\n\n- You love solving problems and helping others solve theirs \n\n- Youโre naturally curious, and love learning. If you donโt know something, you speak up, and if you have an idea for improvement you canโt keep quiet!\n\n- You have a natural aptitude with technology and experience with SaaS\n\n- Youโre excited about joining a young company, and committed to being part of our growing success\n\n- You can work independently, but enjoy being part of a team\n\n- Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!\n\n- You have access to fast, reliable internet and a dedicated home office space\n\n\n\n## About us \n\n\n\nAward Force is the industry-leading cloud software for organisers of awards, employee recognition, grants, scholarships and pitch competitions to manage submission, evaluation and award of results, online.\n\n\n\nWe provide the platform to accept all awards entries/applications, allocate them to judges/evaluators who then do their judging online, all the while providing organisers clear visibility on how their awards are going.\n\n\n\nSince launching in Australia late 2013, weโve had an outstanding market response and weโre now supporting a growing list of clients in Asia Pacific, Europe, North & South America and the Middle East. \n\nAward Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!\n\n\n\nOur growing team is distributed across 12 cities in 5 countries, mostly working from home offices. We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones. Weโre an energetic group of intelligent, creative people, driven by high standards and passionate about creating and delivering exceptional products and services.\n\n\n\n## Your role \n\n\n\nThis role is based in US or Canada but will include communicating with people in other countries, cultures and time zones. It doesnโt matter where you are, as long as you have good internet connectivity and a dedicated space to work without distractions. \n\n\n\nLike any good startup, it can get messyโ responses may be required at odd hours, and our processes are always evolving. Youโll be part of this too. If you have a great idea, letโs test it out! Weโre not big on bureaucracy, only results. We donโt expect you to be a slave to your chair, but you will need to be flexible. \n\n\n\nYouโll love this role if youโre self-motivated and genuinely enjoy talking with people and solving problems. Lots of energy, confidence with technology and a sense of humour are a must!\n\n\n\nThe best part about supporting Award Force? Itโs really fun :) Itโs a fantastic product, and the people we speak with are diverse and lovely. We work in the recognition industryโ every day we help our clients uncover and reward everyday people doing exceptional things!\n\n\n\n## Responsibilities \n\n\n\n- Technical support\n\n - Issue diagnosis\n\n - Resolution of 1st level support issues\n\n - Work with the internal team to resolve more complex issues\n\n - Communication of solution back to client through Zendesk\n\n- Be amazing with clients\n\n - Respond quickly\n\n - Get to the heart of the issue\n\n - See the issue through to resolution\n\n - Make sure all clients feel heard and valued\n\n- Contribute to continuous improvement\n\n - Identify and report common user issues for product improvement\n\n - Identify and fill gaps in support documentation\n\n - Be on the lookout for anything that can be better\n\n\n\n## Capabilities\n\n\n\n**Technical requirements:**\n\n\n\n- Able to learn new systems quickly (from a user perspective)\n\n- Ability to communicate complex issues with clients in plain language\n\n- Ability to communicate complex issues with product/engineering team\n\n- High-level general computer skills\n\n- Familiarity and confidence with online tools and systems\n\n\n\n**Human requirements:**\n\n\n\n- Easy to be clearly understood over the (net)phone \n\n- Great communication skills, verbal and written\n\n- Able to really listen to people and get to the heart of their issue\n\n- Convey appreciation and respect to our clients at all times\n\n- Good interpersonal skills\n\n- Able to get along with team members of all shapes and sizes\n\n- Genuinely interested in solving problems\n\n- Naturally curious\n\n- Remain calm in high pressure situations\n\n\n\n## Just the factsโฆ \n\n\n\n- Full-time, based remotely\n\n- Competitive salary\n\n- Weโre ready to go when you are, the sooner the better\n\n- Head office is Sydney Australia but our growing team is mainly remote\n\n- Weโll make sure youโre set up with the equipment you need\n\n- There will be lots of training and youโll have good internal support\n\n\n\n**Summary of key tasks:**\n\n\n\n- Get to know the product really, really well\n\n- Help clients get the most out of the product\n\n- Respond to phone, email and web support requests\n\n- Identify improvements and speak up\n\n- Energetically embrace our global mission!\n\n \n\nPlease mention the words **ENFORCE STATE STEREO** when applying to show you read the job post completely (#RMy45MS4xMS4zMA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, Cloud and SaaS jobs that are similar:\n\n
$70,000 — $115,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.