Remote Customer Support / Success Hero at CartStack πŸ“ˆ Open Startup
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πŸ‘‰ Hiring for a remote Customer Support position?

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As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack's support channels in your quest to WOW customers by exceeding their expectations :)\n\n\nCartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites. Our mission is simple…. Be known as the most powerful cart recovery solution in the world! Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - https://docs.google.com/document/d/1K8Sq15y0iOhUrMsS2BgkC_ep-16tmzxR-fOgwqTR2Zw/edit?usp=sharing\n\n\nResponsibilities you will own:\n\n- Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)\n- Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly\n- Pro-actively helping new trialers get onboarded with their new accounts\n- Assist in developing first-class content for our help docs website\n- Review existing customer accounts for any issues or possible account optimizations\n- Reach out to customers about referrals and testimonials\n- Come up with and execute random acts of kindness for our customers :)\n\n\nThis is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits. \n\n\n\nRequirements\n\n- You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people\n- 1 + years of customer support experience (Bonus if it's for a SaaS company!)\n- Foundational understanding of HTML and basic JavaScript\n- Experience working in a remote environment\n- College educated\n- Fantastic writer and communicator\n- Access to high-speed internet\n\n\nBenefits\n\n- Remote work and flexible schedule\n- We genuinely care about our employees/contractors and their happiness in their every day work\n- Chance to step in and have a big impact on a growing SaaS company\n- A fun, relaxed company culture (Skype happy hours every month!)\n- Annual team trip\n- We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)\n- Competitive compensation (w/ opportunity for growth related bonuses)\n- When you transition to a full-time employee you would receive health and dental insurance + some other perks\n\nSo, sound like an awesome fit for you? If so, we'd love to hear from you!

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