Remote Customer Success Engineer Americas at Platform.sh Open Startup
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Platform.sh


Customer Success Engineer Americas

Customer Success Engineer Americas


Platform.sh


customer support

 

engineer

 

customer support

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nNote: we are seeking someone in North or South America. The position is remote insofar as work-from-home is expected, but you need to be in the right continents. Thanks!\n\nPlatform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.\n\nOur customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. We're looking for strong technologists who are good at talking directly to customers.\n\nOur customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?\n\nAs a Customer Success Engineer, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you.


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