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SaaS Chief Architectclosed
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\nSaaS Operations Chief Architect \n \nAurea is looking for an experienced SaaS Operations Chief Architect to join our Managed Services Delivery team. Our ideal candidate is a highly motivated, goal-oriented, team-focused technical team leader with a passion for overseeing services, processes, systems and infrastructure. This position will assume responsibility for the overall availability and performance of production services against availability and quality SLAs. They will design solutions and improvements that eliminate liabilities which could impair or degrade service or could cause outages that impact availability. They will identify root causes, single points of failure, and eliminate them through remediation solution delivery. \n \nJob Description \nThe SaaS Ops Chief Architect is responsible for providing seasoned and experienced end to end service ownership spanning operations, infrastructure and quality. They will assure internal processes are created and put in place for incident and service request resolution, change management, and service reliability through proper execution and documentation. This position is 100% remote. \n \nKey Responsibilities \n * \nTrack anomalies to establish trends and prioritize remediation activities. \n * \nCapture event and incident metrics to support service availability and quality reporting. \n * \nIdentify continual service improvement opportunities and prioritize by business value. \n * \nBe responsible for incident remediation and prevention to senior management and business stakeholders. \n * \nDemonstrate continual improvement in business value of operations through operational and cost efficiencies. \n * \nSet goals for SaaS operations that relate to business objectives. \n * \nCoordinate service upgrade, migration and maintenance activities across departments. \n * \nAssure operations process documentation is delivered and maintained. \n * \nOversee operations shift coverage spanning global time zones and 24x7 service availability assurance. \n * \nPrioritize incoming workloads by managing delivery expectations, negotiating priorities, and providing options that meet budgetary and business goals. \n \n
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