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Voxyโs Learner Success Agent will be responsible for supporting the needs of our learners to ensure that they stay motivated and engaged throughout their course experience. As a part of the Learner Success Team, the agent will constantly be engaged with learners, and, in turn, will share insight with the entire Voxy team to help improve the learning experience. In the interactions with students, agents\n\nare supportive and encouraging throughout the learning process,\nare able to give advice and tips on how to reach their goals,\npatient, amiable, and good listeners\nengage them to participate and submit their ideas/feedback, and\nare confident and proactive but not pushy.\nThe agent will report to the Learner Engagement & Assessment Manager, and together they will find ways to provide effective, better quality support for all our learners. The agent should be well-versed in customer service tools, with a track record of effectively and efficiently responding to various forms of support requests, including email, live chat, and phone calls.\n\nResponsibilities:\n\nManage large amounts of incoming emails, live chats, and phone calls\nIdentify and assess learnersโ needs (technical, pedagogical, and motivational, in nature)\nCorrectly tag customer interactions\nProvide accurate, valid, and complete information by using the right methods/tools\nHandle complaints and provide appropriate solutions and alternatives within time limits\nFollow up to ensure resolution\nQualifications:\n\nMust be able to work weekends and have flexible hours\nProficiency in Spanish and English\n2+ years work experience in an education-related field\nA people-person that can exercise diplomacy, tact, and grace under pressure when working through customer issues\nStrong verbal and written communication skills, with a particular expertise in writing simply and concisely\nHave a passion for language-learning (to empathize with our learners!)\nProficiency in Portuguese a plus\nExperience teaching English a plus\nExperience working remotely a plus\nThis is a remote, part-time position with the potential to build to full-time. \n\nPlease mention the words **DRUM COLLECT HAND** when applying to show you read the job post completely (#RMy4xNy43NC4yMjc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Teaching and English jobs that are similar:\n\n
$60,000 — $110,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.