Remote Service Engineer at GitLab Open Startup
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GitLab


Service Engineer

Service Engineer


GitLab


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nThe rising popularity of GitLab means that our professional services are in high demand. If you have the skills to help our clients we would love to talk to you.\n\nWe are looking for skilled people around the world. If you would love to work from home and help GitLab grow, this is the right spot for you.\n\nResponsibilities\n\n\n* Engage with our customers—anything from a small advertising firm or a university, to Fortune 100 clients and help them with anything from a simple support ticket to a customer training\n\n* Communicate via email and video conferencing with potential and current clients\n\n* Maintain GitLab.com and our other services such as GitHost.io\n\n* Participate in the rotating 'on-call' list to provide 24/7 emergency response availability\n\n* Ensure that everything we learn from running GitLab.com is set as default or communicated to our users\n\n* Write and update documentation based on customer interactions\n\n* Submit and comment on feature requests based on customer interactions\n\n\n\n\nMore information can be found on the support page in the handbook.\n\nJunior Service Engineer\n\nJunior Service Engineer's responsibilities cover all the support channels that are supported by a level 3 or 4 SLA, per the definitions on the Support page.\n\nSenior Service Engineer\n\nSenior Service Engineers are experienced Service Engineers who\n\n\n* have deep knowledge of GitLab internals and a variety of possible configurations\n\n* help hire and train new Service Engineers\n\n* are a go-to person for the other Service Engineers when they face tough challenges\n\n* improve the support process (Optimize Zendesk flow, suggest rake task additions)\n\n* write blog articles\n\n* take ownership of documentation and feature requests that is based on customer interactions\n\n* create merge requests to fix bugs\n\n\n


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