Remote Cloud Operations Engineer at EMS Software Open Startup
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EMS Software


Cloud Operations Engineer

Cloud Operations Engineer


EMS Software


cloud

 

ops

 

engineer

 

cloud

 

ops

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nYou’ll be part of a small, focused team that builds out the future of the company. You’ll start by running and improving the existing managed services operation, and you’ll serve a critical role as the next-generation SaaS offering is built out.\n\nWe are looking for an exceptional Cloud Operations Engineer that lives by the philosophy of the “customer is first.” EMS is a leader in systems to manage events, meetings, and workspaces. We work with an amazing list of great companies and educational institutions to help them manage and optimize their use of all kinds of spaces: meeting rooms, workspaces, executive briefing centers, classrooms, athletic fields, event space, and many other types.\n\nOn a daily basis you will:\n\n* Manage our customers’ cloud-hosted applications, deploy new customers, and migrate existing customers to new releases\n\n* Collaborate and use professional concepts to resolve issues and assist in our design decisions\n\n* Work with Development teams as a resource regarding cloud technologies\n\n* Review and respond to cloud hosting requirements from customers and prospects\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\n\n* Drive customer satisfaction by providing world-class application availability and protection of customer confidentiality\n\n* Enhance the scalability of our products and systems for our clients\n\n* Work with cloud vendors on external technical support, upgrades, problem resolution\n\n* Understand the IaaS environment to ensure a continued strong foundation of a stable, reliable, highly available, and highly secure least privilege policy\n\n* Understand, implement and automate security controls, governance processes and compliance validation\n\n* Assist in the establishment of 24x7 performance monitoring and response protocols\n\n* Participate and provide recommendations on penetration testing activities and disaster recovery exercises\n\n* Ensure efficiency and predictability of deployments and upgrades\n\n* Provide on-call support outside of normal work hours and work days


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