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Sonatype

Senior Technical Support Specialist US Western Region APAC 100% Telecommute


Sonatype


senior

customer support

senior

customer support

3yr

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Stats (beta): 👁 1,210 views,✍️ 0 applied (0%)
{linebreak}The Senior Technical Support Specialist will be responsible for providing in depth technical support for Sonatype’s Western US and Asia Pacific region. This is not a typical technical support role. In fact, the current support team members all have development and/or quality engineering backgrounds.{linebreak}{linebreak}In this role, you will work with other support and engineering team members in the US and around the globe to perform triage, root cause analysis, debugging and  troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and have an opportunity to extend our support infrastructure by designing and writing diagnostic tools/scripts. And you will probably even write some code.

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