Remote Technical Support Engineer at Veeam Software Open Startup
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Veeam Software


Technical Support Engineer

Technical Support Engineer


Veeam Software


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\n\n* The Tier 1 technical support engineer (customer care representative) provides support and troubleshooting via telephone, email and web conferencing.\n\n* Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation\n\n* Fortify client relationships focused on 100% customer satisfaction\n\n* Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool\n\n* Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers\n\n* Perform troubleshooting and analysis, including log file investigation\n\n\n


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