Remote Support Engineer at Scrapinghub Open Startup
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Scrapinghub


Support Engineer

Support Engineer


Scrapinghub


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nThe Support Team at Scrapinghub are responsible for providing customer support across all our platforms, working closely with development, sales and other technical teams to ensure our customers are receiving the best service possible. \n\nWe are big fans of Continuous Improvement and use metrics to measure and improve our processes, whenever possible we suggest improvements to our products and write our own internal tools in order to give the best possible service to our Customers. \n\nThe role\n\nTo succeed in this role you will have experience and a passion for great customer service\n\nThe successful candidate will have technical background and be able to investigate and communicate technical issues to developers, customers and other non technical personnel. \n\nResponsibilities\n\n\n* Provide world class support for our customers.\n\n* Investigate and resolve issues keeping the customer up to date on progress.\n\n* Create and maintain support documentation and KB articles.\n\n* Become knowledgeable and expert across all Scrapinghub platforms.\n\n* Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.\n\n* When necessary, work with sales teams to make sure customers are getting the best value possible.\n\n\n


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