Remote Technical Services Engineer at MongoDB Open Startup
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MongoDB


Technical Services Engineer

Technical Services Engineer


MongoDB


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nTens of thousands of organizations, from startups to the Fortune 100, use MongoDB for their mission-critical applications. MongoDB customers look to our Technical Services team to ensure that they are successful with their next-generation MongoDB projects, in domains as diverse as the Internet of Things, advanced scientific research, medical systems, agriculture, gaming, media, telecommunications and finance.\n\nTechnical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, and services such as the Cloud Manager. Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.\n\nYou will be a key part of our world class Technical Services organization that supports MongoDB customers around the globe, with teams in New York, Austin, Palo Alto, Sydney, Dublin and Tel Aviv. We may also consider experienced remote workers.\n\nResponsibilities\n\n\n* Work with customers to solve their challenging MongoDB technical problems\n\n* Advise customers on best practices for architecting, developing and deploying their MongoDB applications\n\n* Improve the quality of MongoDB by reproducing customer problems and writing crystal clear bug reports including reproducible functional tests\n\n* Be an advocate for our customers’ needs, interfacing with the MongoDB product management and development teams on their behalf\n\n* Contribute to internal technical projects, including software development of support tools, performance benchmarking, and building documentation and training guides\n\n* Optional, but encouraged: interact with the MongoDB community at meetups, conferences and in online forums\n\n\n


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