Remote Customer Support Engineer at Travis CI Open Startup
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Travis CI


Customer Support Engineer

Customer Support Engineer


Travis CI


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nTravis CI is looking for a support engineer to manage our frontline support and help our customers.\n\nSupport engineers help our customers with both our hosted platforms for open source and private projects, and our Travis CI Enterprise product, which our customers install and run on their own infrastructure.\n\nOur support requests involve build problems across multiple programming languages and build environments, with solutions oftentimes focusing on technical problems with programming languages, build tooling and their ecosystems.\n\nThe role of a customer support engineer in our team also includes reviewing support tickets, feedback requests and GitHub issues regularly to help us improve our product and our documentation.\n\nOur main office is in Berlin and we have customers and a team spread across the globe. We're looking for support engineers to cover EU timezones.\n\nTravis CI seeks to increase the ratio of women in software engineering and development, and we encourage women and people from underrepresented groups to apply for this position.\n\nTravis CI is striving to be a diverse team, made of and built by people with different backgrounds and lifestyles. We don't discriminate based on race, gender, sexual orientation, marital status, disability, age, religion, color, or any other group.


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