Remote Support Engineer at amCharts Open Startup
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amCharts


Support Engineer

Support Engineer


amCharts


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nBe the Mr.Wolf!\n\nYour primary function will be helping amCharts users tackle their problems, encountered using our products. Some of those will be trivial, some complex, some will require extensive digging, research and collaboration with the dev team.\n\nThe level of expertise, patience and even language skills will differ greatly from ticket to ticket. You will need to read into, understand the issue and provide the best solution.\n\nWe don’t expect you to know everything about amCharts. What we expect though, is ability and willingness to approach each case with a doctor-like thoroughness. This means figuring out and testing the solution, providing clear explanations, relevant documentation links and code samples, as well as custom-made demos to illustrate the point.\n\nIn some rare cases you will need to venture out and learn about some new framework, technology or service you have never heard of, just to make sure you understand the customer’s environment. Sometimes you will take customer’s code and make the necessary modifications, or even build a solution from scratch.\n\nHaving said that, you will have the entire amCharts team holding your back. We’re a small close-knit family and we’re all open to share our decade-long experience about our products with you..\n\nEnvironment and work hours\n\nYou will use cloud-based helpdesk solution - Zendesk. This means you will be able to work from your home, office, garage, porch or the beach - your call.\n\nIdeally, we need someone available to work during office hours on the western hemisphere - in EST, PST or somewhere in-between, so that you can keep watch when your Europe-based colleagues hit the hay.\n\nInitially, you will work part-time (up to 4 hours a day). So this is ideal for freelancers or professionals holding a full-time job to earn an extra buck while honing up their webdev skills by tackling tens of real-life tasks a week. If you see it working out for you, we will be happy to welcome you as a full-time member of our team.


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