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Papertrail


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engineer

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
\nLocation: Anywhere\n\nPapertrail provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs at companies like GitHub, Heroku, Instacart, Adobe, and DNSimple.\n\nThat’s where you come in. We’ve grown to need technical customer support to help customers make the most of Papertrail. Here’s a screenshot of the service you’ll be supporting.\n\nSummary\n\n\n* Put smiles on the faces of fellow engineers\n\n* Remote work is welcome\n\n* 100% online (email, Campfire/Slack text chat), no phones\n\n* Startup atmosphere and tools, public company benefits\n\n\n\n\nOkay, cool. What’s involved?\n\nHelp customers setup and use Papertrail’s service in email and text chat. The questions are about a wide range of topics like Linux, syslog, Web framework logging, Ruby, Rails, IP stack troubleshooting, PHP, REST/JSON, Python, firewall rules, Node.js, plus non-technical topics.\n\nYou almost certainly won’t know about all of these. While a strong working knowledge of Linux is required, Googling to satisfy your own curiosity is a lot more valuable (and hopefully, fun). Also:\n\n\n* Be comfortable and personable in email, even when interacting with strangers.\n\n* Show a passion for devops tools, Web services, and technology in general. We’re doing this because we love it.\n\n\n


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