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\nSaaS Operations Architect \n \nAurea is looking for an experienced SaaS Operations Architect to join our Managed Services Delivery team. Our ideal candidate is a highly motivated, goal-oriented, team-focused engineer with a passion for overseeing services, processes, systems and infrastructure. This position will work to assure the overall availability and performance of production services against availability and quality SLAs. They will respond to alerts or events that impair or degrade service or could cause outages that impact availability. They will identify root causes, single points of failure, and eliminate them through remediation and execution. \n \nJob Description \nThe SaaS Ops Architect is responsible for providing seasoned and experienced support to both internal and external clients for resolving incidents and service requests. They will adhere to internal processes for incident and service request resolution, and change management through proper execution and documentation. This position is 100% remote. \n \nKey Responsibilities \n * \nAnalyze processing issues and data anomalies and identifying solutions. \n * \nPerform triage, cause and remediation for incidents. \n * \nResolve trouble tickets escalated to Operations. \n * \nRecognize and act on opportunities for service improvements. \n * \nProduce SQL queries and conduct data analysis for issue resolution. \n * \nNavigate complex relational databases and understand the related data models. \n * \nParticipate in off-hours coverage via escalation of priority incidents (choosing shifts that overlap with the time period of 6am-6pm Central Standard Time) \n * \nFulfill various tasks/processes in support of business and operational units. \n * \nResearch and resolve problems or inquiries in a timely manner. \n * \nCompose and produce reports, support documents and related material. \n * \nMaintain operations documentation in knowledge management database. \n * \nRespond to inquiries and troubleshoot issues related to application data or file delivery contents that require extensive use of SQL and Linux command line interaction \n * \nWork with product and vendor support technical teams as needed to resolve production issues, troubleshoot symptoms, and conduct root cause analysis with remediation plans or solutions \n * \nInstall, configure and tune application services and middleware as needed \n \n \n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Architecture, Engineer and Linux jobs that are similar:\n\n
$75,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.