Remote DevOps Technical Support at Powerfront 📈 Open Startup
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👉 Hiring for a remote Customer Support position?

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Powerfront


Devops Technical Support

Devops Technical Support


Powerfront


customer support

devops

devops

customer support

devops

devops

4yr

Stats (beta): 👁 1,449 views,✍️ 0 applied (0%)
\nAre you an IT Support professional with at least 3 years IT support experience?\n\nWould you like to join a fast growing company with a fantastic culture?\n\nPowerfront is looking for talented DevOps / Technical Support Engineer to support our Powerfront CMS platform.\n\nWe are a dedicated, passionate and close knit team with technology running through our veins. We're reinventing the world of eCommerce software; we're not developing small applications. We have developed software that transforms the way companies run their online business. You'll use the latest technologies. Every day, you'll be challenged. A career at Powerfront is your opportunity to become a leader in the future of the software industry.\n\nResponsibilities\n\n\n* Management of systems ensuring maximum system availability by maintaining a stable, standard and secure technology platform\n\n* Monitoring, administration and management of server/network infrastructure (internal and hosted)\n\n* Support server, network and desktop hardware, software and applications\n\n* Installing patches and security upgrades on server infrastructure\n\n* Use formal Change Request process for making changes to infrastructure. \n\n* Provide help desk support to clients and resellers by phone or email using the Help desk Ticket system\n\n* Stress Testing Sites\n\n* Client email support\n\n* Copying Client Sites & Client data\n\n* Provide dedicated support during system critical & high platform availability incidents as a key member of the 24x7 incident response team\n\n* Plan Manage and implement authorised infrastructure projects e.g. server optimisation, firewall replacement, setup U.S. hosting services etc.\n\n* Disaster recovery plan development, implementation and maintenance\n\n* Documentation of all systems configurations and processes\n\n\n\n\nValues we look for\n\n\n* Honesty, Caring, Self-Improvement, Confidence, Fun, Productivity and Toughness.\n\n* Showing an eagerness to grow and learn more about the business. This includes asking questions, reading, modeling others, and being open and responsive to feedback/areas of improvement.\n\n* Exhibit professionalism and commitment to role, the company and creation of the product.\n\n\n

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