Remote Developer Success Engineer at Auth0 Open Startup
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Auth0


Developer Success Engineer

Developer Success Engineer


Auth0


engineer

 

dev

 

digital nomad

 

engineer

 

dev

 
This job post is closed and the position is probably filled. Please do not apply.
\nAuth0 gets a lot of praise from developers because we provide a zero-friction, infinitely extensible, enterprise-grade cloud solution that makes identity easy. We not only push ourselves to deliver an incredible user experience - we love to ship developer joy!\n\nAuth0 Customer Success team's mission is to do everything needed to make a customer successful with our products, in all stages of their relationship with us: evaluation, adoption, and use. As a Developer Success Engineer, you are an expert developer who plays a key role in delivering a seamless experience to developers around the world exploring and consuming our product. Not only will you help them integrate Auth0 into their solutions, but you will also be shaping how Auth0 is perceived by the developer community.\n\nWe need to provide support in different time zones and ideally, in languages other than English as well. This is a great position to work from your home, and that will be the expectation if you are in an European or Asian/Pacific time zone. If you are located in Buenos Aires, Argentina, you will have the chance to work in our offices located in Palermo side by side with the Engineering teams.\n\nYour responsibilities:\n\n\n* Interact with developers around the world to help them integrate Auth0 into their products and solve technical issues they run into, through different channels such as email, forums, IRC, and conference calls\n\n* Provide feedback to the engineering teams on how to improve our product and customer experience\n\n* Track, triage and follow up on customer support requests throughout their life-cycle\n\n* Measure and communicate to the company the progress of the support team\n\n* Improve the product documentation to increase user adoption\n\n* Build proof of concept and sample applications\n\n* Innovate on how support is provided and conceived. Bring innovative, state-of-the-art ideas to optimize our processes, tools, etc. and ultimately, our users’ experience\n\n* Mentor new team members\n\n\n


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