Remote L2 Customer Support Engineer at Crossover Open Startup
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Crossover


L2 Customer Support Engineer

L2 Customer Support Engineer


Crossover


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nAre you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If youre a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently then this may be the perfect job for you. \nThe Crossover Customer Support Engineer is at the core of our customers success. The Crossover product portfolio is a challenging set of mission critical products, and we are looking for talented and experienced engineers to join our team. If you are a problem solver and enjoy working on an exciting and fast-paced environment, this may be the perfect opportunity for you to join us and take your career to the next level. \n \nAbout the Company: \nCrossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical jobs. But we dont just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth. \n \nTotal compensation is USD$22.50/hr for a full time, 40-hour workweek. \n \nKey Responsibilities of the L2 Customer Support Engineer: \n * \nCommunicate effectively with customers, including expectations for callbacks and follow-up on their issues. \n * \nSupport mission-critical applications across different time zones must be available to work on shift patterns where required. \n * \nProvide pre- and post-sales support for Crossover products over all required channels. Handle technical issues of different complexity and help other members of the team. \n * \nCollaborate with other support teams, Engineering and other internal Crossover departments to help resolve critical product issues. \n * \nUtilize your language skills where applicable. \n * \nRead and interpret product log files. \n * \nCross train on multiple technologies to effectively support Crossover product portfolio. \n * \nTroubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you. \n * \nKeep all the ongoing cases documented and up to date in the case management system. \n * \nLog bugs with development team with clear and precise information, detailing the issue and how to reproduce. \n * \nPromote and maintain a high quality, professional, service orientated Crossover image amongst internal and external customers. \n * \nWorks in adherence to defined processes and procedures implemented in the organization, providing feedback about them to management. \n * \nMaintain and continually upgrade technical understanding of Crossover products including technologies used within Crossover products. \n * \nBuild and maintain solid working relationships with the members of the team. \n * \nWrite and/or edit knowledge articles for every issue resolved.\n\n


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