Remote L2 Software Support Engineer at Crossover Open Startup
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Crossover


L2 Software Support Engineer

L2 Software Support Engineer


Crossover


engineer

 

customer support

 

dev

 

digital nomad

 

engineer

 

customer support

 

dev

 
This job post is closed and the position is probably filled. Please do not apply.
\nWe are looking for dynamic software support engineers join our team of highly skilled support professionals. Aureas ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence, with the option of working from the comfort of your own home. \nPRIMARY RESPONSIBILITIES: \n * \nOwn and resolve customer issues for our broad customer base of fortune 500 companies \n * \nSupporting mission critical applications during in various time zones \n * \nReproduce issues from customers' description of the problem and/or from customers' code snippet. \n * \nRead and interpret product log files. \n \n \n * \nCross train on multiple technologies across different verticals and Industries \n \n \n * \nTroubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you. \n * \nWrite a knowledge-based article for every new issue you resolve \n * \nAttention to detail in analysis and CRM case updates. \n * \nCommunicate effectively with customers, including expectations for callbacks and follow-up on their issues. \n * \nManage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed. \n * \nLog bugs with development team with clear and precise information, detailing the issue and how to reproduce. \n * \nDemonstrate an increasing level of customer care skills \n * \nWeekend on-call coverage for production issues (once youve reached the appropriate experience level) \n * Role is based during Eastern Standard Time or Central European Time\n \n


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