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Well, hello there!\n\nMy name is Boris Mordkovich. I am a co-founder of a small, but growing, NYC-based electric bike company - EVELO (www.evelo.com).\n\nOur company is focused on developing ways to make cycling more accessible to a wider range of the population by removing barriers that keep people from cycling in the first place (hills, age, fitness levels or even arriving to work sweaty).\n\nWe are very focused on delivering a wonderful customer experience to everybody who comes in touch with our company, as we believe that a friendly, personal and emphatic customer service is really what makes the customers happy and companies achieve greatness.\n\nWe have a team of about 10 awesome, friendly people right now - all of whom work remotely. We are growing quickly and so we are looking for a perfect candidate to fill a dual-role position of an Order/Shipping Coordinator + Receptionist.\n\n=== What's The Job? ===\n\nThe job consists of two core responsibilities:\n\nRole #1) As an order/shipping coordinator, you will be tasked with:\n\n- Reviewing incoming orders from individual customers and dealers\n- Coordinating shipment of each order with warehouse\n- Discussing alternative options with customer if their preferred color, configuration, model is out of stock\n- Coordinating and managing returns (with customer and our refurbishing center)\n- Overseeing current inventory and producing a monthly report for the team\n- Handling problems with FedEx/UPS/etc. or our warehouse when they arise\n- Coordinating parts shipments with the rest of the team for warranty issues\n- Managing billing issues and changes (Layaways, Financing, etc.)\n- Handling custom orders, such as Financing, Layaways and such.\n\nThis position is crucial to our operations running smoothly, so we're looking for someone with who has attention to detail, cares about things getting done right and on time, and doesn't get too stressed out when things get busy and hectic!\n\nRole #2) As a Receptionist, you will be the first line of response on all inbound phone calls. \n\nWe have a team of 4 (and growing) customer service agents who are able to handle any service or sales issue.\n\nOnce you identify what the issue is, you'd need to take down the caller's information, check to see what Customer Service Manager is available at that particular time, and transfer the call to them.\n\nThis position includes (but not limited to):\n\n- Accepting all inbound phone calls and routing them appropriately.\n- Helping prepare several weekly and monthly reports for our team.\n- Assisting with other tasks, as they may come up.\n\n=== The Logistics: ===\n\nLocation: Our current team is spread out all over United States, Canada and Argentina - so we are well adept with working with a remote-based team.\n\nYou can choose to work remotely or from our office in New York or Seattle (opening soon).\n\nHours: Ideally, we're looking for somebody that can do 10.00am to 7.00pm EST or 9.00am to 6.00pm EST.\n\nExtra tags: admin,customer service, customer support, coordinator \n\nPlease mention the words **CLUMP ANCHOR ABSTRACT** when applying to show you read the job post completely (#RMy4xNDIuMTc0LjU1). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Admin, Sales and Non Tech jobs that are similar:\n\n
$60,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.