\nLitify is looking for a hands-on IT Support Engineer to join our team. This person will be responsible for daily operations in our Brooklyn, NY office including support of remote/in-person end users through our ticketing system, setting up AV for large All Hands events, conference room support and office networking troubleshooting. As a qualified candidate, you should have a strong technical background, strong customer service experience, problem-solving skills, and the ability to bring a can-do attitude to achieve specific goals.\n\nYou will:\n\n\n* Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware\n\n* Own projects, solutions, and key responsibilities within a larger business initiative\n\n* Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace\n\n* Enable faster and smarter business processes and implement analytics for meaningful insights\n\n* Nurture dependable IT infrastructure and networking thatโs always up and running\n\n* Partner with internal and external partners to communicate project status, activities, and achievements\n\n* Maintain and support Zoom Rooms and A/V hardware; provide technical A/V support for virtual and on-site events on a rotating basis\n\n* Assist in ensuring all IT assets are accurately assigned and managed using our Asset Management tools\n\n* Onboard new employees and orient them with Litify's systems, applications, and IT policies\n\n* Update and add to help documentation for internal team use and employee use\n\n* Complete project-based work that contributes to our teamโs objectives\n\n\n\n\nQualifications:\n\n\n2+ years of professional IT or equivalent experience.\n\nExperience with a hyper growth environment and assisting 100+ end users\n\n\n\n\nSkills:\n\n\nStrong verbal and written communication skills to assist our on-site and remote workforce\n\nProvide a white glove service to all end users in all situations\n\nExperience with Okta, G-Suite, 1Password, Zoom, Slack, Salesforce, Office 365\n\nAbility to install, upgrade, and maintain Mac hardware\n\nAbility to learn quickly and demonstrate excellent problem-solving skills\n\nAbility to prioritize tasks and use FreshService to uphold SLAโs\n\nStrong focus on customer service and user experience\n\nWilling to be flexible on schedules with regards to shift patterns\n\n* Ability to troubleshoot in-office and remote network environment for end users (experience with Ubiquiti network hardware is a plus but not required)\n\n* Experience with live-streaming hardware and software (nice to have but not required)\n\n* Knowledge of macOS and Windows OS\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Executive and Executive jobs that are similar:\n\n
$80,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBrooklyn, New York, United States
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