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IT Support Lead
Brooklyn, New York, United States
✅ 63 applications (17%)
Litify is hiring a Remote IT Support Lead
\nLitify is looking for a hands-on IT Support Engineer to join our team. This person will be responsible for daily operations in our Brooklyn, NY office including support of remote/in-person end users through our ticketing system, setting up AV for large All Hands events, conference room support and office networking troubleshooting. As a qualified candidate, you should have a strong technical background, strong customer service experience, problem-solving skills, and the ability to bring a can-do attitude to achieve specific goals.\n\nYou will:\n\n\n* Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware\n\n* Own projects, solutions, and key responsibilities within a larger business initiative\n\n* Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace\n\n* Enable faster and smarter business processes and implement analytics for meaningful insights\n\n* Nurture dependable IT infrastructure and networking that’s always up and running\n\n* Partner with internal and external partners to communicate project status, activities, and achievements\n\n* Maintain and support Zoom Rooms and A/V hardware; provide technical A/V support for virtual and on-site events on a rotating basis\n\n* Assist in ensuring all IT assets are accurately assigned and managed using our Asset Management tools\n\n* Onboard new employees and orient them with Litify's systems, applications, and IT policies\n\n* Update and add to help documentation for internal team use and employee use\n\n* Complete project-based work that contributes to our team’s objectives\n\n\n\n\nQualifications:\n\n\n2+ years of professional IT or equivalent experience.\n\nExperience with a hyper growth environment and assisting 100+ end users\n\n\n\n\nSkills:\n\n\nStrong verbal and written communication skills to assist our on-site and remote workforce\n\nProvide a white glove service to all end users in all situations\n\nExperience with Okta, G-Suite, 1Password, Zoom, Slack, Salesforce, Office 365\n\nAbility to install, upgrade, and maintain Mac hardware\n\nAbility to learn quickly and demonstrate excellent problem-solving skills\n\nAbility to prioritize tasks and use FreshService to uphold SLA’s\n\nStrong focus on customer service and user experience\n\nWilling to be flexible on schedules with regards to shift patterns\n\n* Ability to troubleshoot in-office and remote network environment for end users (experience with Ubiquiti network hardware is a plus but not required)\n\n* Experience with live-streaming hardware and software (nice to have but not required)\n\n* Knowledge of macOS and Windows OS\n\n\n\n\n#Location\nBrooklyn, New York, United States
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